What is drHerb’s refund policy?
You are welcome to refund your money for any product within 60 days of being purchased. The product shall be in it’s original condition at the time of return.
How To Return an drHerb Product
Please follow these steps to start the online return process (RMA):
- Sign in to your drHerb account
- Click here to go to your Order History page, scroll down and look for your Order Number
- Click the “Refunds/Returns” button from the right side
- You will fill out a Return Form to receive the Return Label Email
Note: To help expedite the process and get you a resolution faster please upload pictures of the item(s) that you received. Please note that you can only see the Refunds/Returns button after the estimated delivery time has passed. Only orders with “Delivered” Status and within 60 days of being purchased can be processed for return/refund.
When Will I Recieve My Refund from drHerb?
Once your order is received by our Returns department you will receive an email to let you know that a refund has been processed for the returned items. This email will include the amount of the refund for your records.
- After the carrier has received your item, it can take up to 2 weeks (up to 30 days or more for international) for us to receive and process your return.
- If you’re receiving a refund after they have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.
You can check the status of your order that was returned/refunded in your Order History.